Frequently Asked Questions
Everything you need to know about our organic, fair-trade beans.
How do you ensure the freshness of your coffee?
We roast our beans in small batches daily and ship them within 24-48 hours of roasting to ensure you receive the freshest flavor profile possible.
Is your coffee organic and fair trade?
Yes, 100% of our coffee is certified organic and sourced through fair trade partnerships that ensure farmers receive equitable compensation.
What are your shipping rates and delivery times?
We offer flat-rate shipping of $5.99 on all orders, with free shipping on orders over $50. Standard delivery typically takes 3-5 business days.
Can I set up a recurring coffee subscription?
Absolutely. You can choose your favorite blend, select a delivery frequency, and save 15% on every order through our subscription portal.
What is your return policy for food products?
Due to the perishable nature of coffee, we cannot accept returns. However, if there is an issue with your order or quality, please contact us within 14 days for a replacement or refund.
Do you offer pre-ground coffee or only whole beans?
We offer both! You can select 'Whole Bean' or choose from various grind sizes including Drip, Espresso, or French Press at the time of purchase.